Return Policy

New Puzzles

For new/sealed puzzles, returns are accepted within 14 days of the purchase date. All puzzles must return in their original condition, and the buyer will pay for the return shipping costs.

Upon receipt of the returned puzzles, we will fully refund the item price of each returned puzzle. Shipping costs are non-refundable.

Missing Piece(s):  If a new/sealed puzzle ends up not being complete, Buffalo Games has a form you can fill out to get a replacement puzzle.
The vintage puzzles no longer have a warranty, since those manufacturers are no longer producing the puzzles.

Used Puzzles Under $99

Returns are not accepted for used puzzles that are priced under $99.

Used Puzzles Over $99

For used puzzles priced over $99,  a 70% refund of the item price will be given under the following circumstances:

- Puzzle must be shipped in a box via USPS/Fedex/UPS (paid by the buyer).

- Tracking number must be emailed to us (contact page).

- Puzzle must be received by within 30 days of the purchase date.

- Puzzle box and pieces must be in the same condition as when purchased.

- Puzzle may not be missing any pieces.

If you have a special situation that isn't covered here, we will work with you to come up with a fair solution =)

To begin the return process, please contact us.